Call quality audits for BPOs and call centres

One scorecard per client, and it stays put

Your team builds a scorecard per process, in 15 minutes, from a template. The bank's process is scored by the bank's rubric and the retailer's by the retailer's, versioned, so an old audit always shows the rubric it was scored under. The standard does not change when a person leaves.

Coverage on demand

Move a process from 5 to 100 percent the day the client asks. The dial is per process, per day. Manual audits complete in minutes, and scheduled overnight audits are ready before 9 am, so team leaders walk into the huddle with names, parameters and reasons.

The client pack, under your brand

One client, one period, one PDF, white labelled with your own logo by default. Coverage, average score, fatal calls, and where the calls are strong and weak in plain sentences. Agent names, amounts and the VoxAudit name are each off unless you switch them on.

Compliance across clients

Every fatal lands in one register with a link to the exact audio moment, filterable by flag type, with repeat offender tracking. Team leaders, QA and agents see only the clients and processes assigned to them. Full data isolation.

For outbound promotional work, one rule applies across clients. TRAI's TCCCPR framework routes promotional calls through the 140 number series with penalties for violations.

Zero-tolerance rules floors like yours set

Fatal flags are defined by your team, per scorecard. Common examples on this kind of floor, OTP or PIN requests, mis-selling, abusive language. One breach fails the call outright, the same day, with a link to the exact audio moment.

The reports that matter here

• Client quality summary PDF
• Fatal flag register
• Agent leaderboard
• Process health