Call auditing for lending and DSA floors
Cards, loans, insurance, investments. A DSA floor dials on a lender's name, and the lender answers for every call. VoxAudit audits every dial you choose against the lender's approved script, flags OTP requests and mis-selling language the same day, and keeps the register your bank partners inspect.
The regulatory context
RBI's digital lending and outsourcing directions make regulated lenders answerable for their agents' and DSAs' phone conduct.
TRAI's TCCCPR framework routes promotional calls through the 140 number series with penalties for violations.
Regulators require only a small sample of calls to be monitored. Audit 100 percent for less than the manual sample costs.
What the scorecard catches
Zero-tolerance rules your team sets, for example OTP or PIN requests, mis-selling language, or misrepresenting the lender. Every dial you send is audited against the lender's or insurer's approved script, with a reason per parameter.
What the bank sees
A compliance register with every fatal linked to its audio moment, repeat offender tracking, and a client pack per lender under your brand. When a bank's vendor audit lands, the answer is a filtered register, not a week of collecting recordings.
Zero-tolerance rules floors like yours set
Fatal flags are defined by your team, per scorecard. Common examples on this kind of floor, OTP or PIN requests, mis-selling, misrepresenting the lender. One breach fails the call outright, the same day, with a link to the exact audio moment.
The reports that matter here
- Fatal flag register
- Repeat offenders
- Client quality summary PDF
- Coverage by process
See it on your own calls
Thirty minutes. Bring a real scorecard and five recordings. We audit them in front of you.