Call auditing for insurance telesales
Insurance telesales runs on approved scripts and recorded calls, and the cost of a deviation is borne by the insurer and the floor alike. VoxAudit audits every selected call against the script your scorecard encodes and flags mis-selling language the same day.
The regulatory context
IRDAI distance marketing guidelines require approved scripts, recorded calls, at least 1 percent of calls monitored live and at least 3 percent of sales calls verified.
Those minimums are the floor, not the ceiling. VoxAudit takes the same scorecard and applies it to 5 percent or 100 percent of calls, per process, per day, at a rate per audited minute.
What the scorecard catches
Zero-tolerance rules your team sets, for example mis-selling, deviation from the approved script, or an OTP request. Parameter scores show where agents drift from the script, with a written reason for every parameter and a link to the exact audio moment on every fatal.
What the insurer sees
A compliance register your insurer partners inspect, filterable by flag type and exportable. The client quality summary covers one period in plain sentences, and the audit trail behind every row is one click away.
Zero-tolerance rules floors like yours set
Fatal flags are defined by your team, per scorecard. Common examples on this kind of floor, mis-selling, deviation from the approved script, OTP or PIN requests. One breach fails the call outright, the same day, with a link to the exact audio moment.
The reports that matter here
- Fatal flag register
- Parameter breakdown
- Client quality summary PDF
- Agent leaderboard
See it on your own calls
Thirty minutes. Bring a real scorecard and five recordings. We audit them in front of you.