Every call audited against your scorecard. In minutes.
Your floor makes 5,000 calls a day. Your QA hears 50.
VoxAudit scores the calls you choose, in Hindi, English or mixed, against your own scorecard, minutes after hangup. Fatals surface the same day. The client report goes out under your brand.
Works with Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, and any dialer that posts a finished call to a URL. No new hardware, no agent software.
The problem
Quality is decided by which few calls got picked.
- One QA analyst costs Rs 20,000 to 25,000 a month and audits 20 to 30 calls a day, at 5 minute average call duration. That is 600 calls a month, roughly Rs 33 per audited call, and a hard ceiling.
- Your floor makes 5,000 calls a day. 4,950 go out unaudited.
- You learn about a fatal when the client mails you the recording.
- At month end, your TLs stop coaching and start filling audit sheets.
- Every 20 new seats adds one more QA salary the client refuses to fund.
- Your best QA resigns, and every score shifts with her replacement.
- Two-hour calibration meetings. Five people. Arguing over two points.
- The client asked for 100 percent audit. You said yes with four QAs and no plan.
Work out your own coverage
Move the dial. The audit bill follows it, and hiring for the same coverage does not.
5% to 100% of every agent's calls, per process, per day.
Calls audited a month
15,000
75,000.0 audited minutes.
- Hiring for it25 QA analysts at 600 calls a month each
- Rs 5,00,000to Rs 6,25,000 a month
- VoxAuditStarter at Rs 2,999 plus Rs 1,12,500 of credits at Rs 1.50 a minute
- Rs 1,15,499 a month
- Difference a month
- Rs 3,84,501
An estimate, not a quote. Per Minutes billing on the measured recording length, with a 60 second minimum per audited call. Credits are billed on what you audit, so the bill follows the dial.
With VoxAudit
What changes
- Every scheduled call scored before the 9 am huddle.
- A fatal alert reaches your team leader within the hour, with the reason and the second it occurred.
- Your TLs walk into huddles with names, parameters and reasons, not gut feel.
- New client signed Monday. Scorecard built in 15 minutes, from a template. First audits within the hour.
- Hindi, English, Hinglish. The standard does not change when a person leaves.
- Audit 5 percent or 100 percent. Your choice, per process, per day.
- The monthly client pack carries your logo, not ours.
- One rate per audited minute. Headcount stays flat while seats grow.
Coverage
Coverage is a dial, not a headcount decision.
Set the sample rate per process, per day, from 5 percent to 100 percent. Move it when a client asks.
Manual audits complete in minutes. Hourly scheduled audits land within the hour. Overnight audits are ready before 9 am.
One standard on call 1 and call 100K.
When a client demands a 100 percent audit, the answer is yes. You move the dial instead of hiring.
How it works
Four steps. No new hardware.
1. Connect your dialer through a webhook
We give each process a URL. Your dialer posts every finished call to it, agent, number, duration, disposition, recording link. Works with Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, and any dialer that posts a finished call to a URL.
2. Choose which calls to audit, or set a sampling rule
Pick calls by hand from the list, or set a rule per process: a percentage of every agent's calls, everything over six minutes, or specific dispositions. Every night it runs.
3. The AI scores each call against your own scorecard
Your parameters, your points, your fatal flags, your pass mark. Each audit returns a score per parameter with a reason, a summary and what to tell the agent.
4. Reports reach your team and your client
Team leaders get a leaderboard and each agent's weak spots. Compliance gets every fatal flag. Your client gets a PDF with your name on it, not ours.
Integrations
Works with your dialer.
One webhook URL, field names mapped once. Any dialer that posts a finished call to a URL works the same way.
The late fatal
A fatal surfaces when the client mails you the recording. Days after the call.
VoxAudit flags it the same day, with a link to the exact moment.
Turnaround
One call, from hangup to the team leader.
10:07
Call ends
The dialer posts it to your webhook the moment it finishes.
11:05
Sampled
The hourly draw picks it against that agent's share of the day.
11:11
Audited
Scored against your scorecard, with a reason for every point lost.
11:12
Fatal alert to the TL
One email, the agent, the flag and a link to the moment.
Overnight audits are the default on every plan, ready before 9 am. Hourly scheduled audits are a plan inclusion, and they land within the hour.
The output
Anatomy of one audit
Every audited call returns the same structure.
- Parameter scores, with a written reason for every parameter.
- Fatal flags. Zero-tolerance rules your team sets, for example OTP or PIN requests, mis-selling, abusive language. Each flag links to the exact audio moment.
- Sentiment at the start and at the end, plus the call outcome.
- The customer's main objection, and whether the agent handled it.
- Next action. What the agent promised, and the recommended next best action with its reason.
- Customer voice. Complaint themes, product questions, competitor mentions, feature requests.
- Key moments. Clickable timestamps that jump the audio player to that second.
- Coaching feedback, written for the agent, in plain words.
- A call summary and the detected language.
Billing runs on measured recording length. The invoice line matches a recording you replay.
Who it is for
Three kinds of floor. One dial.
For BPOs and call centres
- You run calling operations for clients. One scorecard per client, per process, and it stays put.
- A client ready PDF quality pack, white labelled with your own logo by default.
- A compliance register, every fatal with a link to the audio moment, repeat offender tracking.
- Coverage on demand, move a process from 5 to 100 percent the day the client asks.
- Team leaders, QA and agents see only the clients and processes assigned to them. Full data isolation.
For in-house floors
- Retail, credit cards, collections, loans, NBFC, services.
- A scorecard per vertical, audited on its own terms in one platform.
- Fatals caught the same day.
- Agent leaderboard, coaching trends and parameter heat maps.
- Access by unit. No recordings stored.
For DSA and telesales floors
- Cards, loans, insurance, investments.
- Every dial audited against the lender's or insurer's approved script.
- Mis-selling language and OTP requests flagged the same day.
- A compliance register your bank and insurer partners inspect.
- Regulators require only a small sample of calls to be monitored. Audit 100 percent for less than the manual sample costs.
Also covered on their own pages, collections floors and insurance telesales.
What it does
Built for how a contact centre runs.
Per-client scorecards, built by your own team
Each process gets its own scorecard, versioned. A bank's process and a retailer's process are not judged by the same rubric, because they never were.
Selective auditing, not all or nothing
Audit 5 percent of every agent, every call over six minutes, or one process at 100 percent. Change it any day. You pay per audited minute, so the choice is yours.
Compliance and fatal flags
Zero-tolerance rules your team sets, for example an OTP request or a missing disclosure, fail the call outright and land in a register your compliance lead acts on the same day.
Agent coaching reports
A leaderboard with the audit count beside every score, each agent's three weakest parameters, and the reasons the AI gave most often. Coach on evidence, not on three calls.
Client-ready PDF reports
One client, one period, one PDF. Coverage, average score, fatal calls, where the calls are strong and weak, in plain sentences. Your logo on it. Ours only if you choose.
Eight languages, and mixed calls
Calls in Hindi, English, Hinglish, Bengali, Gujarati, Kannada, Telugu, Tamil, and other languages, including mixed language calls, are scored the same way. Tell each process which languages to expect and the audit adapts.
Works with your dialer
Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, and any dialer that posts a finished call to a URL. Map your dialer's field names once, and calls arrive on their own from then on.
What a manager sees
Reports a team leader opens on Monday morning.
Four of the twelve. Each one filters by client, process and date, and every table downloads.
Agent leaderboard
Every agent ranked by average score, with the audit count beside it. Agents under five audits are shown but not ranked. One perfect call is not a record.
Fatal flag register
Every zero-tolerance event as a row, with the call time, agent, process, the flag, the reason and a link to the audit. Filter by flag type. Export it.
Client quality summary
One client, one month. Coverage, average score, fatal calls, and where the calls are strong and weak, in words your client reads without the chart.
The audit itself
Score per parameter with the reason, the fatal flags, a summary, what to tell the agent, and the recording, with the moments that mattered marked on it.
Pricing
A platform fee, plus audits by the minute.
You choose the coverage. The audit bill follows the choice. The seat fee does not move.
Starter
One business, one team, all the reports.
₹9,999₹2,999/ monthNew Offer, ends 31 October 2026
Users
- 1 admin
- 1 manager
- 2 team leaders
- 2 QA
- Role based access
Coverage
- Coverage dial, 5 to 100 percent
- All supported languages
- Any dialer by webhook
Audits
- Manual audits in minutes
- Overnight scheduled audits
- Per client scorecards
- Fatal flags
- Customer voice fields
- Key moments with audio jump
- Data kept 12 months
Reports
- All twelve reports
- Process QA Performance Report
- Client quality PDF, white labelled
Delivery
- Excel and CSV exports
- Scheduled email digests
Support
- Email support
Audit credits billed separately at the published rates.
Super
Most popularSeveral clients, several team leaders.
₹19,999₹4,999/ monthNew Offer, ends 31 October 2026
Users
- 1 admin
- 2 managers
- 4 team leaders
- 4 QA
- Role based access
Coverage
- Coverage dial, 5 to 100 percent
- All supported languages
- Any dialer by webhook
Audits
- Manual audits in minutes
- Overnight scheduled audits
- Hourly scheduled audits
- Per client scorecards
- Fatal flags
- Customer voice fields
- Key moments with audio jump
- Data kept 12 months
Reports
- All twelve reports
- Process QA Performance Report
- Client quality PDF, white labelled
Delivery
- Excel and CSV exports
- Scheduled email digests
Support
- Email support
Audit credits billed separately at the published rates.
Premium
For larger floors and stricter contracts.
On request
Users
- Unlimited seats
- Role based access
Coverage
- Coverage dial, 5 to 100 percent
- All supported languages
- Any dialer by webhook
Audits
- Manual audits in minutes
- Overnight scheduled audits
- Hourly scheduled audits
- Per client scorecards
- Fatal flags
- Customer voice fields
- Key moments with audio jump
- Data kept 12 months
Reports
- All twelve reports
- Process QA Performance Report
- Client quality PDF, white labelled
Delivery
- Excel and CSV exports
- Scheduled email digests
Support
- Email support
- Priority support
- Dedicated account manager
Audit credits billed separately at the published rates.
The monthly fee covers the platform, users, storage and reports. Audit credits are billed separately, per audited minute.
Audit credits, per audited minute
| Model tier | Rate per audited minute |
|---|---|
| Standard | Rs 1.50 |
| Super Lite | Rs 1.25 |
| Economy | Rs 0.90 |
Per Minutes billing on the measured recording length, with a 60 second minimum per audited call.
Audit credits are prepaid rupees, drawn down per audited minute at the published rates. Top up when you need to. Audits pause at zero and resume the moment you top up.
Trust
Plain facts about who we are and what we do with your data.
- VoxAudit, a product of AiMavrik Technologies LLP, Noida, India. Auto AI Call QA.
- Call recordings are processed to produce audits. They are not used to train models.
- VoxAudit does not store call recordings. Audio is fetched from the dialer link at audit time, analyzed, and only the audit result is kept.
- Your call data lives in a PostgreSQL database on AWS cloud infrastructure in Singapore (ap-southeast-1). The application runs on managed cloud infrastructure.
- Each business sees only its own data. Access is by invitation; there is no public sign-up.
- The full documents live on the parent site. We link rather than restate them, so there is one version.
Questions
What contact-centre owners ask before they buy
Short answers. Where a number appears, it is the same number as everywhere else on this page.
What is auto call QA?
- Auto call QA is quality assurance done by software instead of a person listening to a sample. Each recording is scored against a scorecard, the parameters, points and zero-tolerance rules your team defines, and the result lands in a report. The point is coverage. A QA analyst hears 20 to 30 calls a day, software scores every call you choose to send it.
How much does call auditing cost?
- Manually, one QA analyst costs Rs 20,000 to 25,000 a month and audits 20 to 30 calls a day, at 5 minute average call duration. That is a ceiling of 600 calls a month and roughly Rs 33 per audited call. VoxAudit charges a monthly platform fee plus audit credits billed per audited minute, where Starter is Rs 2,999 a month under the New Offer offer, list price Rs 9,999, Super is Rs 4,999 a month under the New Offer offer, list price Rs 19,999 and Premium is on request. You choose how many calls to audit, so the audit bill follows that choice rather than a headcount.
Does it work in Hindi?
- Yes. Calls in Hindi, English, Hinglish, Bengali, Gujarati, Kannada, Telugu, Tamil, and other languages, including mixed language calls, are scored the same way, against the same scorecard. You tell each process which languages to expect and the audit adapts.
Which dialers does VoxAudit work with?
- Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, and any dialer that posts a finished call to a URL. VoxAudit gives each process a webhook address, and your dialer sends the agent, number, duration, disposition and recording link there after every call. You map your dialer's field names once and calls arrive on their own from then on.
Do I have to audit every call?
- No. Pick calls by hand from the list, or set a sampling rule per process, from 5 percent to 100 percent, per day. Choose when it runs, every hour or overnight. Move the rate the day a client asks, per process, without touching anything else.
Who writes the scorecard?
- Your team does, from a template, in 15 minutes. Each process gets its own scorecard with your parameters, points, pass mark and the zero-tolerance rules you set, versioned so old audits keep the rubric they were scored with. VoxAudit does not ship a generic scorecard. A bank's process and a retailer's process are not judged the same way.
How fast is an audit?
- A call you send for manual audit completes in minutes. Hourly scheduled audits land within the hour on the plans that include them. Overnight scheduled audits are ready before 9 am. Fatal alerts reach the team leader within the hour, with the reason and the moment it happened.
How do I share reports with my client?
- The client quality summary is one client, one period, one PDF. It shows coverage, average score, fatal calls, and where the calls are strong and weak in plain sentences. It carries your logo, and agent names, amounts and the VoxAudit name are each off unless you switch them on.
Are call recordings used to train AI models?
- Recordings are processed to produce the audit and are not used to train models. VoxAudit does not store call recordings. Audio is fetched from the dialer link at audit time, analyzed, and only the audit result is kept. Your call data lives in a PostgreSQL database on AWS cloud infrastructure in Singapore (ap-southeast-1).
What size of contact centre is VoxAudit for?
- Floors of roughly 20 to 300 seats. That covers BPOs, in-house teams and DSA telesales floors, running one or several processes. Larger floors and stricter contracts are priced on request. VoxAudit is a product of AiMavrik Technologies LLP, Noida, India.
How much does call quality audit software cost in India?
- VoxAudit publishes its pricing. Starter is Rs 2,999 a month under the New Offer offer, list price Rs 9,999, Super is Rs 4,999 a month under the New Offer offer, list price Rs 19,999 and Premium is on request. Audit credits are billed separately, per audited minute, Rs 1.50 a minute on Standard, Rs 1.25 on Super Lite and Rs 0.90 on Economy. For comparison, a manual audit costs roughly Rs 33 per audited call.
What is a fatal flag in call QA?
- A fatal flag is a zero-tolerance rule your team sets on a scorecard. One breach fails the call outright, whatever the rest of the score. Examples are OTP or PIN requests, mis-selling and abusive language. VoxAudit surfaces each fatal the same day with a link to the exact audio moment.
Get a demo
Thirty minutes. Bring a real scorecard and five recordings.
We audit them in front of you. You judge the output.